1. Item(s) must be returned with its Return Formand copy of invoice for proof of purchase within 14 days of receiving your order in their original condition, unwashed, unworn, unaltered and with all the tags attached.
2. Unfortunately, for hygiene purposes, we are unable to process exchanges or refunds for underwear or socks unless they are deemed faulty.
3. All item(s) must have all L’BOUGE swing tags still attached.
4. The shipping and handling charges for returns to L’BOUGE are your responsibility. Returns and exchanges must be paid in advance and sent via a trackable method. We encourage using registered mail when returning orders and using appropriate packaging that is sealed securely. L’BOUGE is not liable for any lost or damaged garments during the return process.
5. L’BOUGE offers complimentary shipping and handling for exchanges, excluding international duties, taxes, and fees.
6. Upon receipt of the item(s), please allow up to 7 business days for the refund (excluding shipping cost) to be processed and credited to your account. Please note that while we strive to accommodate exchanges, availability of requested items is not always guaranteed. If your selected item is out of stock during processing, a member of our team will contact you via email to discuss alternative options.
7. Returns that are damaged, worn, or altered will not be accepted and will be returned to the sender.
8. We take care to represent the colours of our products accurately on our website. However, due to variations in computer monitors, we cannot ensure that your monitor will display every colour with complete accuracy.
9. Shipping fees for international orders do not cover potential taxes and duties that customs authorities may impose in the destination country. Any customs duties, foreign taxes, or additional fees levied are the responsibility of the customer.
10. In the rare event of a faulty item, please return it to us with the reason for the return clearly stated on the returns form, allowing us to evaluate the issue. If the item is deemed faulty, we will promptly send you a replacement.